AVP-Head of End-to-End Operation Support
Role Purpose:
- Overseeing end to end Operation support for Digital Touchpoint to ensure apps working as expected according to agreed SLA. Align with BSS team (Middleware, Core Network, VAS, Security Ops, Payment System etc.) to ensure that digital touchpoint is working as expected
- Align with Product (Core and VAS) and CVM team to ensure that product which available in Digital Touchpoint is working as expected.
- Perform swift troubleshooting including providing RCA and recommendation when an issue occurred by alignment with all related parties such as IT Ops, Apps Dev, Partners
- Align and Ensure L1 and L2 partner follow agreed SLA
- Monitor technical activity to support business user such as manage product catalog for myIM3 promotion
- Address technical concern, ideas and suggestion for product and service improvement
Qualification: